Jess Ji

Jess Ji is a skilled professional in the field of conversational AI and user experience design, currently serving as the Head of Conversation Design at VERSA AI since March 2024. Previously, Jess held senior roles at Microsoft and Nuance Communications, focusing on building virtual chat experiences for global clients in government and enterprise sectors. Jess's expertise extends to content design and UX writing from tenure at Telstra and MYOB, with foundational experience in brand and customer success at Exo Digital. Jess holds a Bachelor of Arts in Linguistics and Chinese Language from the University of Melbourne, alongside certifications in User Experience Design and intensive Japanese language studies.