Erika Tracy

Erika Tracy has extensive experience in customer service and support roles, currently serving as Team Lead in Customer Care at Versapay since December 2018, where responsibilities include handling escalated inquiries, onboarding new hires, and nurturing customer relationships. Prior to this, Erika worked as a Senior Product Support Specialist at Versapay, a Receptionist at Benesch Law, and an Administrative Assistant at University Hospitals, where skills in managing client communications, organizing meetings, and processing orders were developed. Additionally, Erika served as a Senior Customer Service Associate at FirstEnergy, where a strong focus on maintaining high-quality customer interactions and achieving one-call resolutions was emphasized.