Laura Hayes is an experienced Service Operations Manager currently at Version 1 since May 2014, specializing in Software Asset Management and overseeing License and Hardware resale transactions. In this role, Laura manages incident and problem processes for a global software license and procurement portal, delivering training, documentation, and reporting in compliance with client policies. Prior experience includes positions at Rocela, where Laura established ITIL framework processes and provided key performance indicators, and AstraZeneca, as well as roles at Adelphi Research Global, focusing on project management and creative services. Laura's educational background includes studies at Stockport College and Macclesfield College.
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