Gizem Cihangir

Gizem Cihangir is a seasoned professional in customer experience and insight management, currently serving as Global VoC Senior Manager - Category Insight at Versuni since July 2023. Previous roles include Global VOC Business Analyst at Kantar, where responsibilities involved international client management and establishing customer experience methodologies, and Customer Experience and Strategies Manager at Allianz Türkiye, leading a call center transformation project. Earlier experience includes positions at Enerjisa as Customer Experience Senior Specialist, focusing on customer journey design and KPI tracking, and at Nielsen as Senior Account Executive, fostering client relationships and delivering analytical insights. Gizem holds a Bachelor of Arts in Management from Boğaziçi University and participated in the Erasmus Program at Tilburg University.