Marcus Jackson

Marcus Jackson is an accomplished operations leader with extensive experience in management roles across various sectors. Currently serving as Senior Manager of Operations at Vertex Business Services since March 2017, responsibilities include achieving service level targets, client program management, and optimizing service delivery to enhance business performance. Prior to Vertex, Marcus held pivotal positions at Convergys, where responsibilities spanned from managing Balanced Scorecard metrics and client satisfaction to staff development and performance management. Marcus's career also includes experience as Assistant General Manager at A&M Hospitalities, focusing on revenue management, budgeting, and guest service quality in alignment with Hilton brand standards. Marcus holds an educational background from Valdosta State University.