Vertical Edge is a dedicated North American Business Process Outsourcing (BPO) firm focused entirely on the Customer Experience (CX) domain. We provide strategic, high-touch solutions designed to build lasting Customer Loyalty and drive Operational Efficiency. Our specialized teams manage and optimize your entire Customer Journey, offering Omni-channel support, maximizing First Call Resolution (FCR), and ensuring exceptional Quality Assurance (QA). We partner with you to achieve seamless Scalability and Cost Optimization, transforming your customer service costs into a competitive edge. Partner with Vertical Edge to move beyond simple outsourcing and truly own the future of your customer relationships.

Vertical Edge

Org chart

Teams

Offices

Vertical Edge

Org chart

Teams

Offices

Related companies