Michael Kennedy is an accomplished Technical Program Manager at Vertiv, overseeing the Field Change Notice (FCN) Program under Product Warranty Support since December 2016. Previously, Michael served as a Customer Experience Program Manager, where expertise in best practices for customer experience tools and processes was utilized to drive improvements across various customer interactions. Michael has extensive experience in contact center management and technical support, having held positions at Emerson Network Power and Avocent. Additionally, experience includes roles as a National Panel Rugby Referee for USA Rugby and as a Prototype Developer at Hamilton Sundstrand. Michael holds an Associate of Arts in Business Fundamentals from the University of Phoenix and has a background in electrical contracting dating back to the 1980s.
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