Victoria Kimanzi

Victoria Kimanzi, CXS™️, is an accomplished Senior Customer Experience Analyst at Verto, where responsibilities include managing a diverse portfolio of B2B clients to enhance retention and satisfaction through strategic support and relationship management. With previous experience as a Customer Experience Analyst at Verto, Victoria demonstrated exceptional customer support and timely query resolution. Additional roles include customer success leadership at Koa, where team operations were aligned with business objectives, and experience handling customer care and debt recovery at Finley International Limited. Victoria holds degrees in International Human Rights Law and Community Development and furthered education at Cambridge Judge Business School.