Oscar Cruz

Oscar Cruz has a diverse work experience spanning multiple industries and roles. Oscar began their career as an Educational Services Manager at CIMMYT, where they designed an educational program and oversaw building modifications. Oscar then worked as a Regional Trainer at First Cash Financial Services, responsible for new hire training and increasing communication with local directors and managers.

After that, they joined Tata Consultancy Services as the Service Desk Language Communication Lead, where they designed and implemented language improvement programs for service desk engagements. Oscar also managed a team of Language Communication Coaches and Service Desk Trainers, and provided training to new and experienced Service Desk Analysts.

Following their time at Tata Consultancy Services, Oscar became a Customer Success Manager at MedTrainer. In this role, they managed a book of business, led the onboarding process for new products, and conducted strategic marketing campaigns to increase sales and revenue.

Oscar then joined mCom Solutions, Inc. as a Client Success Manager/CX Manager, where they managed day-to-day incidents, delegated tasks, and acted as the main point of contact for client interactions. Oscar also collaborated with development teams to ensure timely and cost-effective project delivery.

Prior to their current role, Oscar worked as a Customer Success Coordinator at Doctoralia México, where they supported customer success initiatives.

Currently, Oscar is a Client Success Manager at Very, where they support IoT clients in their IoT journey, ensures delivery on commercial aspects, and identifies growth opportunities to expand revenue.

Throughout their career, Oscar has demonstrated strong communication, leadership, and problem-solving skills in their various roles across different industries.

Oscar Cruz completed their Bachelor of Business Administration (BBA) degree in Business Administration and Management, General from the University of Houston-Downtown. Oscar pursued their undergraduate studies from 1998 to 2002. Additionally, they obtained a certification in "Improving Your Listening Skills" from LinkedIn in March 2022.