Benedicte Perez

Benedicte Perez is a Customer Service Project Manager at Vestiaire Collective since April 2022, previously serving as Responsable Opérationnel at Approche Sur Mesure from February 2020 to February 2022, where responsibilities included reporting on KPIs and training staff. In an interim role as Brand Manager, Benedicte managed a team of ten advisors for multiple brands, focusing on procedural improvements and performance reporting. Early career experiences include roles as an Expert Advisor for luxury brands, a CRM Agent at Céline-LVMH, and positions in customer care and consulting related to consumer rights. Academic qualifications include a Master of Science in International Economics from the University of Rome Tor Vergata and a PhD in the same field, alongside studies at SOAS University of London and SIOI.