Max Safier

Max Safier has a diverse work experience in the IT field. Starting in 2010, they worked as a Telecommunications Engineer at Acquinity Interactive, managing mobile devices and performing hardware repairs. Max then moved on to OMG Tech Help in 2013 as a Computer Technician, resolving PC issues and handling escalated calls. In 2014, Max became an IT Manager at Eminent Computer Solutions where they provided support for Windows and MAC systems and resolved escalated calls. Max joined Promise Healthcare, Inc. in 2015 as a Desktop Specialist, managing the help desk, Active Directory, backups, and email accounts. Max then worked as an IT Analyst at Beyond Proper by Boston Proper, LLC from 2017 to 2019. Finally, they joined VesuvITas Contact Center Solutions Group in 2019 as a Contact Center Solutions Analyst and was later promoted to a Contact Center Solutions Engineer.

Max Safier attended Palm Beach State College from 2013 to 2014, but no degree or field of study information was provided. In terms of certifications, Max obtained the following:

1. Advanced Admin certification from Talkdesk in May 2023.

2. Telarus Contact Center Academy Certified certification from Telarus Certified in March 2021.

3. RingCentral Office Admin: Managing Custom Answering Rules certification from RingCentral in January 2021.

4. Talkdesk Admin Certification from Talkdesk in January 2022.

5. Talkdesk Advanced Admin Certification from Talkdesk in January 2022.

6. Talkdesk Agent Certification from Talkdesk in January 2022.

7. Talkdesk Supervisor Certification from Talkdesk in January 2022.