Laura Bentley

Laura Bentley is a seasoned professional with extensive experience in customer service and team leadership within the financial services sector. Currently serving as a Customer Service Quality Specialist and Prequalification Specialist at Veterans United Home Loans since March 2024, Laura previously held roles as a Call Center Team Lead and Customer Service Representative at the same company, where responsibilities included hiring, training, and client communication regarding home loan prequalification. Laura’s background also includes serving as an Income Tax Advisor at Tax & Beyond and providing administrative support at Missouri United Methodist Church. Notably, Laura spent a decade at H&R Block, advancing to the position of District General Manager, responsible for overseeing multiple tax offices and managing staff development. Laura holds an M.B.A. in Business Administration from the American Center in San Salvador, El Salvador.