Customer Service · Full-time · Portland, United States · Remote possible
Are you passionate about helping customers and colleagues? Do you also enjoy solving complex data and technical problems? Would you be excited to support smooth adoption of a mapping software platform used by broadband providers who are building fiber networks? If this describes you, then apply now to our open Customer Support Representative position here at VETRO FiberMap.
VETRO - a high-growth SaaS company based in Portland, Maine - is a cloud-based GIS platform that has been purpose-built for fiber optic mapping and management. VETRO enables ISPs, WISPs, municipalities, and engineering companies that are designing, building and operating the next generation of broadband infrastructure. A leader in the space, VETRO has customers in over 20 countries and on 5 continents.
The Customer Support Representative will work on the Support team and will interface externally with our customers and internally as a platform specialist. Our ideal candidate is a motivated self-starter and tenacious and resilient problem solver who can work independently and grow with the team.
Learn the product inside and out - to independently break down incoming issue tickets and problem solve for and with clients
Field incoming support emails (90%) and phone calls (10%)
Conduct onboarding trainings to audiences both small and large
Deliver technical GIS assistance and services, in collaboration with our Solutions team
Triage application bugs, in collaboration with our Engineering team
Deliver platform feature requests to our Product Development team
Develop relationships with key users/product champions at the customer organization
Define and deliver to customer’s value statements and user journey milestones
Do you have what it takes to deliver on the objectives above? Our Customer Support Representatives must be fearless, patient, confident, and able to translate complex technical topics to users of many different skill levels.
Experience in the broadband industry
Experience with software design and testing, preferably map-based (GIS) software
Benefits:
Join us at VETRO and be part of a team that is shaping the future of broadband infrastructure. Apply now to make an impact and drive success for our customers!
Sign up to view 0 direct reports
Get started
This job is not in any teams