Lana L.

Lana L. has a diverse work experience spanning multiple industries. In their current role as Customer Service Manager at Vexus Fiber, they oversee customer service operations for their assigned region. Lana effectively communicates customer service skills to representatives, analyzes department progress, and collaborates with upper management to enhance customer service objectives.

Prior to their current role, Lana worked as a Customer Service Supervisor at TEKsystems, where they led a remote team responsible for contact tracing and investigating for the State of Texas. Lana provided coaching and mentoring to agents, ensured compliance with HIPAA privacy regulations, and ensured proper case handling.

Before TEKsystems, Lana worked at Altice USA DBA Suddenlink as a Dispatch Supervisor. In this role, they led a project in the call center, mentored and trained a team of agents, provided reporting to directors and VPs, resolved escalation calls with positive customer feedback, supervised temporary employees, and led monthly meetings.

Lana also has experience with Suddenlink Communications, where they served as a Skills Trainer and Facilitator from 2007 to 2012 and as a Data Analyst from 2003 to 2007. As a Skills Trainer and Facilitator, they played a key role in training and development, and as a Data Analyst, they resolved problem accounts, assisted with account corrections, and reviewed and corrected errors related to customer adjustments and refunds.

Overall, Lana has demonstrated strong leadership and communication skills in various customer service and supervisory roles.

Lana L. has a background in Business Management from Tyler Junior College. Their education history does not provide specific start and end years for their time at the college. Additionally, Lana has obtained several certifications on LinkedIn. In September 2021, they completed the "Administrative Professional Foundations" certification, and in January 2023, they obtained the certifications for "Communication Foundations," "Getting Things Done," "How to Be Both Assertive and Likable," and "Leading Productive Meetings."