Anuj Saxena

Anuj Saxena is a seasoned Customer Service Professional with over a decade of experience in customer operations and service management. Currently at VIAVI Solutions since September 2012, Anuj focuses on developing customer satisfaction programs, managing key account service strategies, and overseeing end-to-end service orders using software like Salesforce and Oracle. Responsibilities include leading an outsourced team, formulating service budgets, and implementing cost-saving measures while ensuring high customer satisfaction levels. Prior experience includes roles at Agilent Technologies and Tata Tele Services Limited, where Anuj managed customer service processes and contributed to business process re-engineering initiatives. Anuj holds a degree from the Institute of Management Studies, DAVV, Indore, and has a background in marketing from Agra College, Agra.