Videotron
Iole Ricci has extensive experience in customer service operations, currently serving as the Vice-Présidente Centres Contacts Clients at Vidéotron since March 2012, where responsibilities have included overseeing operations and managing workforce and business intelligence. Additionally, Iole Ricci holds the position of VP Customer Care at Freedom Mobile since January 2024. Previous roles at Vidéotron include Vice-présidente, Operations, Service à la clientèle and Directrice principale, Gestion des effectifs & Intelligence d'affaires, showcasing a strong background in leadership and customer care management.
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