Marie-Claude Paradis

Marie-Claude Paradis is an accomplished professional with extensive experience in customer experience and operations management. Currently serving as Directrice Centre Contacts Clients at Vidéotron since April 2017, Marie-Claude oversees sales and customer experience across Eastern and Western Quebec. Previous roles include a temporary position as Directrice prévention et développement, focusing on absenteeism strategies and health prevention programs, as well as Directrice opérations centre contact client, where responsibilities encompassed provincial communication, employee engagement, and training development. Marie-Claude's career began at Bell, where significant contributions were made to enhance customer experience and support outsourcing operations. Educationally, Marie-Claude holds a college degree in Hotel, Motel, and Restaurant Management from Collège LaSalle, Montréal, complemented by studies at Cégep Rosemont.