Soufiane Alaoui

Soufiane Alaoui is an accomplished professional with extensive experience in operational efficiency and service quality across various sectors. Currently serving as an Analyste Efficacité Opérationnelle et logistique TI at Vidéotron since September 2018, key responsibilities include ensuring call quality standards, analyzing trends to propose quality improvement initiatives, and coordinating continuous improvement projects. Previously, at Utopia Image Inc., Soufiane held the position of Superviseur-Soutien technique et formation continue, leading a team and managing coaching and service implementation projects. Soufiane also contributed to enhancing customer experience as Chef, Division Qualité at Aéroport international Mohammed V and held various roles at L'office national des aéroports, focusing on quality service and process optimization. Educational qualifications include a Master's in Project Management from Université du Québec à Chicoutimi and engineering degrees in systems and network computer engineering.