VIER
Ralf Nikolai is a Head of Product Management AI at VIER since June 2021. Prior to that, Ralf worked at Lindenbaum GmbH as a CTO and Managing Director from March 2009 to May 2021. Before that, Ralf held the position of Managing Director at disy Informationssysteme GmbH from December 1997 to February 2009. Ralf also served as a Department Manager at FZI Forschungszentrum Informatik from 1997 to 2002. Ralf Nikolai holds a Ph.D. in Informatik and a Dr. in Computer Science from Karlsruhe Institute of Technology (KIT).
VIER
VIER rethinks customer dialog and communication. With our "enrich", "engage" and "evolve" offerings, we make contact-based business processes more efficient. We improve the customer experience and the user experience. We combine artificial intelligence with human intelligence, expertise with intuition, years of experience with innovation and research. Whether in service, sales or clerking, our intelligent solutions analyze, assist and automate contact-based business processes in all industries. They elevate employees to a new level of competence. On the VIER technology platform, our partners and we orchestrate communication, dialog and task processing. It is the only platform from Europe for complete end-to-end solutions - secure data, German cloud and local service included! More info at vier.ai