Viking Cruises
Cooper Howard is a seasoned professional with extensive experience in customer service, project management, and communications. Currently serving as Sr. Manager of Call Center Omnichannel Communications at Viking since November 2018, Cooper has successfully implemented and managed a new CRM system, collaborating with cross-functional teams for integration and ongoing support. Prior experience includes roles as Web Chat Manager, Project Manager at LISI, and Operations Vendor Manager at Nuance Communications, where Cooper focused on client relationships and service delivery. Starting a career at TouchCommerce, Cooper managed client operations and served as a Customer Service Sales Representative. Cooper holds a degree from California State University, Northridge.
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