Neal Lee

Neal Lee has over 17 years of experience in call center management and training, currently serving as Call Center Manager at Viking River Cruises since November 2006, where management includes overseeing a staff of approximately 75 agents and facilitating support from off-site departments. In previous roles, Neal served as a Trainer/Coach, creating a comprehensive training course for new sales agents at Viking. Prior experience includes training at Suffolk University, where course design focused on organizational learning and development, and at Grand Circle Corporation, delivering training classes for new call center employees. Neal holds a Master of Science in Organizational Learning and Development from Suffolk University and a Bachelor of Fine Arts in Performing Arts from Western Kentucky University.