Richard Young

Richard Young is a seasoned professional with extensive experience in digital marketing and conversion rate optimization, currently serving as Sr Manager for Conversion Rate Optimisation and Tooling at Viking Europe since July 2012. Richard has effectively driven revenue and customer satisfaction across eight European markets, leading strategic initiatives in digital experience, online analytics, user research, UX/UI design, and web development. Prior roles at Viking include Digital Experience Manager and Senior in the Digital Experience Personalisation Team, where Richard implemented customer-focused, data-driven strategies. Previous experience includes marketing roles at Momiji (Artforum Ltd), and an academic foundation with a Bachelor's degree in Business Information Technology from Coventry University. Richard possesses a strong track record of team leadership and successful marketing campaigns that enhanced customer retention.