Keith Oswin

Keith Oswin is an experienced professional in customer relations and marketing, with a career spanning over four decades in various roles across the travel and media industries. Currently serving as a Senior Customer Relations Executive at Villa Plus since May 2016, Keith is responsible for resolving customer complaints and managing refunds. Previous positions include Customer Relations Executive roles at Teletext Holidays and Thomas Cook, and a Member Relations Manager role at Mr & Mrs Smith, where Keith oversaw complaint resolution and team efficiency. A Marketing/Customer Relations Manager at Qantas Airways, Keith successfully implemented marketing systems and streamlined processes. Additionally, Keith spent six years as the owner of KO Consultancy Ltd, providing PR and journalism services to high-profile clients, and was a Rallies Editor at Autosport Magazine, where notable achievements included winning a journalism award. Keith holds a Bachelor of Education degree from Newton Park College.