Suellen Franco

Suellen Franco is an experienced Customer Experience Analyst with a solid background in enhancing customer satisfaction and performance across various companies. Currently serving at Vindi since August 2022, Suellen contributes to customer experience initiatives along with insights and journey mapping. Previously, at Mercado Bitcoin, Suellen played a key role in monitoring CX metrics and improving customer journeys, while at Gympass, responsibilities included managing user behavior reporting and fostering interdepartmental collaboration to resolve client needs effectively. Additional experience includes roles at Cheil Brasil as a freelancer and at Editora Alliance, where Suellen focused on client service and business development. Suellen holds a degree in Communication Social with a specialization in Advertising and Propaganda from Universidade Anhembi Morumbi.