Brian Schaefer

Brian Schaefer is an experienced Technical Support Engineer with over 20 years in the industry. Currently employed at Vindicia since October 2011, Brian provides technical support for on-demand billing clients such as NBA, Nascar, and Bloomberg, focusing on diagnosing issues and managing customer expectations. Prior experience includes roles at Information Builders, Macro 4 Inc, Sybase Inc, The Prudential Insurance Company of America, and UPS, where Brian supported various software products and environments, contributing to team processes and enhancing customer satisfaction. Brian holds diplomas in Data Center Support from The Chubb Institute and has a background in Liberal Arts and Humanities from County College of Morris.