Jes Sauerhoff

Jes Sauerhoff is a seasoned professional with extensive experience in customer success and quality assurance. Currently serving as the CX, Quality Assurance Manager at vineyard vines since November 2019, Jes leads a team of customer success representatives, implements effective coaching sessions, and has developed a QA program that improved customer satisfaction scores by 20%. Previously, Jes excelled as a Customer Success Representative and a Customer Success Supervisor at DICK'S Sporting Goods, consistently surpassing sales goals and enhancing customer engagement. Additionally, Jes has a background in journalism, having worked as a Reporter/Writer for NewCanaanite.com, where notable achievements included authoring cover stories and receiving an award nomination for excellence in journalism. Jes holds a Bachelor's degree in Sport Studies from the University of New Hampshire.