Jason Galleto

Driving CX, Operations, and AI-Powered Innovation from the South

With 10+ years of experience in Customer Experience (CX) transformation, intelligent automation, and BPO leadership, I help businesses scale with operational excellence and future-ready technology. As VP of Operations at VINTAZK Outsourcing, I lead enterprise-wide strategy, innovation, and tech enablement across global support ecosystems.

At the core of this mission is VINTECH—our in-house innovation engine where we build AI agents, automation frameworks, and smart support solutions that deliver results at scale.

🔹 What I Lead at VINTAZK:

✅ VINTECH Platform – Developed VINTAZK’s internal tech stack to power employee engagement, process efficiency, and performance analytics

✅ Project SALIENCE – A pioneering culture-tech blueprint aligning AI agents (Tazkie, Tazkur, Tazkia, Tazcon, Tazkar) with operations, training, marketing, client success, and recruitment

✅ CX Transformation & Platform Integration – Spearheaded successful migrations, workflow design, and automation across Zendesk, Freshdesk, Salesforce, and other platforms

✅ AI-Driven Decision Support – Launched dashboards tracking KPIs like ESAT, retention, NPS, diversity, and time-to-hire

✅ Leadership Framework – Created the TazkMasters’ Playbook, cultivating people-first leadership rooted in integrity and accountability

✅ Community Impact & Training – Through VINTAZK Academy, partnered with TESDA to upskill talent and empower future-ready professionals

✅ Industry Reach – Enabled CX and operational scale in Real Estate, Healthcare, Digital Marketing, Finance, Travel, and more

🔧 Tools & Expertise:

Zendesk, Freshdesk, Salesforce, HubSpot, Intercom, RingCentral

Make.com, Supabase, Systeme.io, Eleven Labs, Power BI

Lean Six Sigma | PMP | CLSSYB | CLDP

AI Integration | Ops Strategy | CX Optimization | Tech Transformation

At VINTAZK, we don’t just manage tasks—we transform how teams work, connect, and grow. If you’re building a future-ready support system, let’s collaborate.

📩 bizdev@vintazk.com

🔗 www.vintazk.com