Robert Smith currently serves as the Head of Contact Centres at Virgin Atlantic & Virgin Atlantic Holidays since May 2023. Prior to this role, Robert held the position of Head of Contact Centres for Western Europe at Avon from March 2019 to May 2023, where Robert led contact centres across six markets, focusing on customer service, sales support, and operational efficiencies. Robert's extensive experience includes over 16 years at Carnival UK, where roles ranged from Senior Manager of Contact Centre Operations to Customer Journey Analyst, managing teams and improving customer experiences for P&O Cruises and Cunard. Earlier career experiences included leadership and consultative positions at P&O Cruises and Jaguar. Robert studied at Eastleigh College from 1993 to 1995.
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