Ross Evans-Locking has extensive experience with Virgin Atlantic since October 2010, currently serving as the Manager of the Customer Centre, where accountability lies in productivity performance and quality across various customer service channels. Previous roles include Team Leader for Digital Engagement, Live Chat Team Leader, and Customer Service Team Leader, focusing on performance improvement, team efficiency, and revenue maximization. Earlier experience includes a Technical Support Advisor position at Virgin Media and a General Assistant role at Tesco. Educational qualifications were obtained from Grŵp Colegau NPTC Group of Colleges.
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