Grace Cotter

Grace Cotter is a skilled professional with extensive experience in customer relationship management and digital product specialization. Currently serving as a Product Specialist - Digital at Virgin Australia since June 2025, Grace previously held the position of Scrum Master & Senior CRM Specialist at Velocity Frequent Flyer. Prior roles include Retention & CRM Manager at Reed.co.uk and various positions in marketing and customer engagement at Vail Resorts, Argos, NUCO Travel, and Tommy Hilfiger. Grace's educational background includes a Bachelor of Arts in Fashion Promotion & Communication from Nottingham Trent University and a foundation degree in Art, Design & Media from Milton Keynes College.