Ryan Emerson

Customer Experience Design Lead - Inflight & Lounges at Virgin Australia

Ryan Emerson has had a diverse career in the airline industry, starting as a Flight Attendant and advancing to roles such as Cabin Manager and Customer Experience Design Lead at Virgin Australia. With experience in service development and guest relations, Ryan has also worked in marketing and public relations at Southern Cross Austereo. Currently pursuing a Graduate Certificate in Aviation Management at Griffith University.

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Previous companies

Southern Cross Austereo logo

Timeline

  • Customer Experience Design Lead - Inflight & Lounges

    March 1, 2020 - present

  • Customer Experience Design Lead (inflight, Lounges & Airports)

    March, 2019

  • Service Development Advisor

    March, 2018

  • Cabin Manager (short Haul And Long Haul)

    October, 2009

  • Flight Attendant

    November, 2006

  • Guest Contact Centre

    November, 2005