Tom Nikoloski

Tom Nikoloski is an experienced professional in airport operations and customer service management, currently serving as the Airport Operations Support Manager at Virgin Australia since January 2002. In various roles, including Customer Operations Manager and Customer Experience Manager, Tom has been responsible for overseeing the customer service experience in both domestic and international operations, leading teams to achieve service excellence. Previous experience includes serving as Customer Experience Manager for Ground Transport at Melbourne Airport and as Technical User Support Supervisor at MYOB Australia, where Tom demonstrated strong problem-solving skills and effective client relationship management. Tom holds a Diploma in Information Technology from NMIT, completed in 1998.