David Brand

David Brand has extensive experience in customer engagement and service management, currently serving as the Customer Engagement & Insight Manager at Virgin Media Business since February 2009. In this role, David develops and manages Customer Experience programmes and conducts customer journey mapping. Previously, as Head of Service Management & Customer Performance for the North, David led a team of Service Relationship Managers in Scotland, Northern Ireland, and North East England, focusing on enhancing customer experience and transforming NPS programmes. Additionally, David held positions as Area Service Manager at Virgin Media - ntl:Telewest Business from 2007 to early 2009, and prior roles at ntl:Telewest Business included Service Manager and Project Engineer from 1998 to 2007. David's educational background includes attending Carnoustie High School from 1983 to 1987.