Laura McNamara Kelly, MA

Laura McNamara Kelly, MA, has extensive experience in customer service, with a current role as Customer Care Trainer at UPC Ireland since October 2004, having also served as Customer Care Team Leader and Customer Service Representative within the same organization. Prior experience includes a position as Telesales Representative at Dunne Group Hotels for a brief period in 2004 and administrative support at Environment Agency Wales in 2003. Educational qualifications include a Master of Arts in International Tourism from the University of Limerick and a Bachelor of Arts in Tourism Management from the University of Wales Institute Cardiff, alongside various certifications and courses focused on management and customer care from reputable institutions between 2008 and 2012.