Renata Kapelan

Renata Kapelan is an experienced professional with a strong background in incident and problem management. Currently serving as a Senior Incident & Problem Process Performance Manager at Virgin Media O2 Business since February 2021, Renata oversees processes affecting over 1,600 colleagues and approximately 400,000 incident records annually. Prior to this role, Renata held multiple positions at npower from February 2014, including Business Support Analyst, Revenue Protection Team Manager, and Operations Manager, focusing on issue triage, effective team management, and process improvement. Previous experience also includes an Incident and Problem Process Manager role at Telefonica from July 2019 to February 2021. Renata holds a degree in Forensic Science with Honours in Psychology from the University of Central Lancashire (2010-2013).