The Virginia Utility Protection Service, commonly called VA811​ is the not-for-profit organization created by Virginia's utilities to protect their underground facilities.

The Process
• An individual or company is planning to excavate.
• A call is made to 811.
• Information is gathered about the excavator and the proposed dig site. 
• Caller verified the proposed dig site on our map to ensure the correct utilities are notified.
• This information is electronically delivered to member utilities.
• Member utilities mark their utility lines or employ a contract locator to perform their locates.
• The locator responds to our Positive Response System and a response is sent to the excavator.

Utilities

Virginia 811 (Virginia Utility Protection Service, Inc)

Frank Smith

James Mcclain Ii

The Operations and IT Team at Virginia 811 ensures the seamless functioning of the call and notification system that protects underground utilities. This team manages and optimizes IT infrastructure, ensures accurate geographic information system (GIS) mapping, oversees vendor relations, and enforces safety, quality, and compliance standards. Their collaborative efforts facilitate the efficient processing of excavation requests and the accurate communication of dig site information to utility companies.

Operations and IT Team

About

Team members

Other teams at Virginia 811 (Virginia Utility Protection Service, Inc)

Leadership Team

Public Relations and Communication Team