Virginia Mason Institute is a mission-driven nonprofit organization that helps organizations worldwide create cultures of continuous improvement. 

At Virginia Mason Institute we partner with organizations and executive leadership teams to develop and adopt a patient-centered management system to dramatically improve quality, safety and efficiency – with the goal of enabling and supporting the creation and evolution of a sustainable culture of continuous improvement. We seek to help organizations elevate the patient experience, eliminate waste and sustain excellence long-term. 

Our experts are some of the most experienced health care improvement experts in the world—our “sensei” team—who have trained and coached health care executives and organizations across the globe.

We believe that zero-defect health care is possible. We are committed, we are confident and we can transform health care. By creating and sustaining cultures of continuous improvement; through the delivery of training that inspires, prepares and guides; and in helping organizations solve their urgent and persisting problems, we can transform health care. It is possible. 

Together we will relentlessly pursue the improvement of patient safety, patient experience and the quality, cost, and delivery of health care. 

Learn more at www.virginiamasoninstitute.org.

Follow us on Twitter @VM_Institute.

Education

Health Care

Virginia Mason Institute

Wendy Korthuis - Smith

Neha Patel

Amanda Molloy

Brenda McLeod

Rosemary King

Khanh Nguyen

Ashley Gagnon

Dagm Kiros

Rona Salgado

Steve Rupp

Celeste Derheimer

Robbi Bishop

Chris Backous

Alice Forsythe

Gordon Sansaver

The Transformation Services team at Virginia Mason Institute consists of highly experienced professionals, including executive partners and senseis, dedicated to guiding health care organizations through the adoption and implementation of a patient-centered management system. They work closely with executives and teams to foster a culture of continuous improvement, aiming to elevate patient experiences, enhance safety and quality, eliminate waste, and achieve long-term excellence in health care delivery.

Transformation Services

Executive Team

Client and Patient Relations

Transformation Services

About

Team members

Other teams at Virginia Mason Institute

Executive Team

Client and Patient Relations