Glenda Williams

Glenda Williams currently holds the position of Quality Assurance at Virsae, where the focus is on managing communications technology for global businesses through the Virsae Service Management platform. Prior experience includes serving as a Business Analyst at Pyrios, where Glenda was involved in business requirements elicitation, functional documentation, call flow design, and user acceptance training. A brief contract role as UAT Test Lead at Fonterra involved leading testing for the Genesis Pure Cloud and Salesforce CRM integration. Earlier roles at Agile Integration Ltd encompassed similar business analyst responsibilities and training facilitation for telecommunications systems. Glenda's career began at Telecom Corporation of New Zealand, encompassing various roles in service management and technical support. Educational background includes software education and high school completion from Te Aroha College.