Dave Willenbring

Dave Willenbring has worked as a Lead Service Desk Analyst at Virteva since March 2016. Prior to that, Dave was an IT Consultant at Go2IT Group and a Level 2 Retail Analyst for Best Buy at IBM. Dave holds an Associate's degree in Computer Systems Networking and Telecommunications from Dunwoody College of Technology. Willenbring's responsibilities include handling initial telephone inquiries, troubleshooting simple hardware, software, or network problems, monitoring incoming tickets, documenting customer interaction, updating tickets according to SLAs, recognizing and escalating difficult problems, and documenting customer impact and resolution steps.