Virteva | A Crossfuze Company
Joseph Konkle is an experienced Network Technician and End User Computing Technician at Virteva, a Crossfuze Company, since June 2016. Joseph's role involves ensuring client calls are addressed within established Service Level Agreements and providing first-level troubleshooting for various technical issues, including VPN, VDI, Citrix, and Active Directory. Expertise includes utilizing the ServiceNow ticketing system for documenting and tracking client trouble tickets and monitoring network and infrastructure devices using tools such as Logic Monitor and Kaseya. Prior experience includes serving as a Shipping Agent at Bestway Inflatables & Material, where Joseph improved productivity through system optimization, and as a Yard Worker/Apprentice Laborer at Scaffold Service, Inc., handling scaffolding logistics on customer sites. Joseph holds a Bachelor’s Degree in Information Technology Management from the University of Wisconsin-Stout, completed in 2016.
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Virteva | A Crossfuze Company
At Virteva, we know customers today, both internal and external, expect a digitally connected experience. Service needs to be everywhere, all the time, on every platform. It needs to be convenient. It needs to be personalized. It needs to be secure. It needs to be connected. And this applies to not only your external customers as they engage with your brand and with your company, but to your employees and their experiences in the workplace as well. Since 2005, Virteva has been helping forward-thinking companies achieve their greater vision for IT. We operate in multiple countries and ready to offer you IT solutions perfected. Visit us at virteva.com. Virteva | A Crossfuze Company