Joseph Konkle

Joseph Konkle is an experienced Network Technician and End User Computing Technician at Virteva, a Crossfuze Company, since June 2016. Joseph's role involves ensuring client calls are addressed within established Service Level Agreements and providing first-level troubleshooting for various technical issues, including VPN, VDI, Citrix, and Active Directory. Expertise includes utilizing the ServiceNow ticketing system for documenting and tracking client trouble tickets and monitoring network and infrastructure devices using tools such as Logic Monitor and Kaseya. Prior experience includes serving as a Shipping Agent at Bestway Inflatables & Material, where Joseph improved productivity through system optimization, and as a Yard Worker/Apprentice Laborer at Scaffold Service, Inc., handling scaffolding logistics on customer sites. Joseph holds a Bachelor’s Degree in Information Technology Management from the University of Wisconsin-Stout, completed in 2016.