Alicia Watts

Alicia Watts is an accomplished professional with extensive experience in human resources and management. Currently serving as the Human Resources Manager and Benefits Administrator at Virtual Service Operations since 2021, Alicia has a strong background in coaching and mentoring staff to enhance performance metrics, a skill honed during tenure as Contact Center Manager at Merkle Response Management from 2012 to 2021. Previous roles include Guest Services Manager/Call Center Manager at Penn National Gaming and Hollywood Casinos and Director of Food and Beverage at Holiday Inn & FSK Conference Center. Alicia's educational background includes an Associate of Arts in Communication and a Bachelor of Arts in Human Resource Management and Services, both from the American Public University System.