Jens Kuehnapfel

Jens Kuehnapfel has extensive work experience in various roles and industries. Starting in 2010, they worked in Siemens on the Strategic Product Development and Innovation Team, where they conducted product research and managed product lifecycles in the China and Southeast Asia markets. From 2011 to 2012, they worked at Werkzeugmaschinenlabor, WZL der RWTH Aachen, supporting research efforts and implementing quality management strategies. In 2012, they returned to Siemens as part of the Research and Development Team in India, where they performed market analysis and contributed to go-to-market processes. From 2011 to 2014, they worked at aixsolution e.V. as a Consultant, connecting companies and non-profit organizations with scholarly contributors. In 2014, Jens co-founded virtualQ and served as the CFO & CMO, developing enterprise service center solutions and improving customer service efficiencies. At virtualQ, they saved significant caller wait times through automated call center services. In addition to their role at virtualQ, Jens also served as an Advisory Board Member for the CCW Trade Fair in Berlin from 2019 to 2022 and as an Advisory Board Member for the CCW Congress starting in 2023. In these roles, they collaborated with industry leaders to shape the strategic direction of the events and provided insights on industry trends and emerging technologies. Overall, Jens Kuehnapfel has a diverse background in leadership, strategic planning, market research, and customer service optimization.

Jens Kuehnapfel's education history begins with a Bachelor of Science (B.Sc.) in Business Administration and Engineering from RWTH Aachen University, which they obtained between 2007 and 2012. Jens then pursued a Master of Science (M.Sc.) in Engineering and Management Science from Tsinghua University from 2012 to 2013. Following this, Jens obtained another Master of Science (MS) degree in Business Administration and Engineering from RWTH Aachen University from 2013 to 2014.

In terms of additional certifications, Jens completed the "Quality System Manager Junior" certification from Deutsche Gesellschaft für Qualität e.V. in January 2015. Jens also passed Level I of the CFA Program from the CFA Institute in 2013. Jens has also received various other certifications, such as the "Six Sigma Yellow Belt" from Werkzeugmaschinenlabor, WZL der RWTH Aachen, and a certificate in "Entrepreneurial thinking and acting" from RWTH Aachen University. Jens has also pursued courses in leadership, communication, mathematics, and other subjects through institutions like INSEAD, Imperial College Business School, edX, and Catalyst Inc.

Overall, Jens Kuehnapfel has a diverse education background with multiple degrees and certifications obtained from reputable institutions.