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virtualQ
- Zeeshan Ali Khan
Zeeshan Ali Khan is a seasoned Call Center Developer at virtualQ, specializing in the development and management of integrations with various Automatic Call Distributors (ACDs) such as Avaya and Twilio since August 2018. Previously, Zeeshan held multiple roles at Afiniti from June 2014 to October 2021, advancing from Analyst Software Engineer to Principal Software Engineer, where responsibilities included training staff, creating detailed documentation for system integrations, and developing proxies and web services for network switches. Zeeshan's educational background includes a Bachelor's Degree in Computer Science from the National University of Computer and Emerging Sciences and an Intermediate of Science from Government Postgraduate College of Science, Faisalabad, Pakistan.
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virtualQ
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virtualQ's innovative Call-In and Call-Back solution for Contact- and Call-Centers eliminates waiting times and removes the conflict between excellent service and low costs. In a peak situation, virtualQ waits in lieu of the caller, in the case the current wait time is above a certain threshold. The caller is notified when it’s their turn andis then connected to the next available agent. The virtualQ Service is available via Call, Web and Mobile Apps.
