Amy Hemingway is an experienced professional in customer experience and operational excellence, currently serving as Director of CX Insights and Enablement at Visa since February 2024. Previously, at Google, from August 2017 to April 2023, Amy led global operations in business excellence, focusing on enhancing customer experience and operational efficiency, and managed a team dedicated to improving support experiences through user experience research. Prior experience includes a tenure at Verizon from January 2001 to December 2016, where Amy held multiple director roles including Customer Experience Strategy and Consumer Insights, developing CX roadmaps and overseeing contact center operations. Amy holds a degree from UC San Diego.
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