David Martinez

David Martinez is an experienced professional currently serving as Senior Director at Visa since April 2013, where responsibilities include managing the critical care process for customer service within an $80 billion corporation. Key achievements involve executing mission-critical implementations and enhancing functionalities across CRMs while transforming team structure to improve productivity. Previously, David held positions as a Senior Account Manager at Visa, achieving high customer service scores, and worked at Cox Communications as Sales Lead, where significant customer retention was demonstrated. David's early career at Verizon as Team Leader included coaching sales professionals and inventory management. Education includes a Bachelor of Science in Business Administration from Old Dominion University, an Associate of Science in Information Technology from Northern Virginia Community College, and a CompTIA A+ certification from the Academy of Computer Education.