Delfin Almonte is a Senior Vendor Management Consultant with over 25 years of experience in customer experience and vendor management. Currently serving at Visa, Delfin leads enterprise vendor strategy and manages global BPO partners while deploying AI tools to enhance operational efficiency. Previously at Verizon, Delfin successfully directed national call center operations, achieving top performance metrics across multicultural markets. Delfin holds a Bachelor of Arts in Criminal Justice from John Jay College (CUNY).
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