Diprodeb Saha is currently a Business Analyst at Visa within the ITSM domain, focusing on enhancing operational efficiency through data analytics and generative AI. Previously, Diprodeb served as a Senior Manager at HDFC Life, leading initiatives in policy servicing and operational excellence while improving customer experience metrics. Diprodeb also gained experience through various internships in market research, digital marketing, and supply chain management. Diprodeb holds a Post Graduate Diploma in Management from the International Management Institute and a Bachelor of Technology in Information Technology from St. Thomas' College of Engineering & Technology.
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