Ebony M. is currently a Senior Manager in Global Service Experience & Client Services at Visa, focusing on operational excellence and program delivery. Previously, Ebony held roles such as Program Delivery Lead at Hiscox and Senior Customer Success Manager at Ingenious Med, contributing to project management and customer success initiatives. Additionally, Ebony's extensive experience includes over a decade as a Senior Case Manager at Farmers Insurance and various positions within athenahealth. With a passion for creating streamlined processes and managing successful projects, Ebony is dedicated to fostering growth-oriented and innovative environments.
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