Eric Jefferson is a Senior Director of Infrastructure Telco Services Reliability Engineering at Visa, where they lead a global team to enhance service reliability and operational efficiency. With over twenty years of experience, Eric has held significant leadership roles, including Vice President at AT&T Inc., where they oversaw large teams and drove strategic operations that generated substantial revenue. Eric's educational background includes a Bachelor of Business Administration and multiple advanced degrees, emphasizing technology and management. They are dedicated to continuous improvement and have consistently advocated for high standards in service delivery and vendor accountability.
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