Erin Poole (McPhail) is a versatile content leader with extensive experience in content strategy and design across major corporations, including roles at eBay, Charles Schwab, Dell Technologies, and IBM. Currently serving as a Staff Content Designer at Visa, Erin provides expertise in creating user-centered content and enhancing customer experiences. They have also led their own content design practice since 2003, collaborating with top agencies and brands. Erin holds a Bachelor of Arts degree in Communications and Media from UC San Diego and is committed to mentoring emerging talent in the field.
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